Privacy Policy

You may voluntarily provide information when you:

• contact The House of UHS Foundation
• submit a request for help or resource information
• complete a volunteer interest form
• contact us about partnerships, sponsorships, media, or community collaboration
• communicate with Ember Hope, the UHS Resource Navigator
• otherwise send information through the website

Depending on the form or interaction, this information may include your:

• name
• email address
• telephone number
• city or ZIP code
• general reason for contacting us
• volunteer interests or availability
• information you choose to include in a message

We ask visitors to provide only the information reasonably necessary for us to respond or help connect them with appropriate resources.

Please do not submit Social Security numbers, passwords, banking information, credit or debit card information, complete medical records, financial-account information, sensitive government identification numbers, or other highly sensitive personal information through general website forms or conversations with Ember Hope.

If UHS ever requires sensitive information for an approved process, visitors will be directed to an appropriate secure method when available.

Ember Hope is the UHS Resource Navigator.

Ember is designed to help visitors:

• learn about UHS initiatives
• identify community-resource needs
• locate or understand available resources
• determine possible next steps
• find the appropriate way to contact UHS when human follow-up is needed

Ember is a resource navigator and is not a substitute for a licensed or qualified medical, legal, mental-health, financial, veterinary, benefits, or other professional.

Visitors should avoid providing unnecessary sensitive personal information during conversations with Ember.

Ember is designed to use information provided during the current conversation to avoid making visitors repeatedly provide the same information.

UHS does not intend for Ember to create permanent sensitive personal profiles across separate visits unless a future feature is deliberately developed with appropriate privacy protections.

Information submitted through the website may be used to:

• respond to questions or messages
• assist with resource navigation
• provide requested organizational information
• respond to volunteer inquiries
• communicate regarding partnerships or community collaboration
• maintain and improve UHS programs, resources, and website operations
• protect the website and organization from misuse or security threats
• meet applicable organizational, administrative, or legal requirements

UHS does not use information submitted through general website forms to make automated medical, legal, financial, or professional determinations.

UHS may help visitors identify outside organizations that provide community services.

Receiving information about an outside organization does not mean that organization is an official UHS partner unless UHS specifically identifies it as such.

UHS does not automatically share a visitor's personal information with an outside organization merely because that organization is recommended as a resource.

Visitors may choose whether to contact an outside provider and what information to provide to that organization.

Outside organizations have their own privacy practices and policies.

Please avoid submitting unnecessary private information about another person.

UHS and Ember Hope are designed not to reveal or confirm another person's conversations or personal information simply because a family member, caregiver, friend, or other person requests it.

This does not create attorney-client, doctor-patient, therapist-client, or other legally privileged confidentiality.

UHS may rely on website-hosting, software, communications, security, or other technology providers to operate the website and its features.

Those providers may process information as necessary to provide their services to UHS and may operate under their own privacy and security terms.

UHS does not sell personal information submitted through its website.

The website platform or supporting technology may automatically collect limited technical information needed to operate, secure, or understand use of the website.

This may include information such as:

• browser or device type
• general technical information about a visit
• website-performance information
• security-related information

UHS will not claim use of a specific analytics, advertising, or tracking system unless that system is actually implemented.

If additional analytics, advertising, or tracking technologies are introduced in the future, this Privacy Policy should be updated accordingly.

Online monetary and in-kind contributions are currently paused while The House of UHS Foundation completes applicable state charitable-registration requirements.

When online giving is available in the future, payment transactions may be processed by an approved third-party payment provider.

UHS should not collect full payment-card information directly through general contact forms or conversations with Ember Hope.

UHS initiatives may serve children, teens, families, and caregivers.

However, general website forms are not intended to collect unnecessary sensitive information from children.

Children and young people should avoid submitting highly sensitive personal information through the website.

A parent or guardian who believes a child has submitted information that should be reviewed or removed may contact UHS.

UHS may retain submitted information for as long as reasonably necessary to:

• respond to the visitor
• maintain appropriate organizational records
• support legitimate administrative needs
• comply with applicable requirements

Information should not be kept longer than reasonably necessary for its intended purpose.

UHS takes reasonable steps to protect information entrusted to the organization.

However, no website, electronic communication method, or internet-based system can guarantee absolute security.

For that reason, visitors should not submit highly sensitive information through general website forms.

The UHS website may contain links to outside organizations, government agencies, nonprofits, community resources, or other websites.

UHS is not responsible for the privacy practices, content, availability, or security of third-party websites.

Visitors should review the privacy practices of outside organizations before submitting personal information to them.

Visitors may choose not to provide optional personal information.

If you have questions about personal information you submitted through the UHS website, or believe information should be corrected or reviewed, you may contact The House of UHS Foundation.

UHS may update this Privacy Policy as the organization, website, technology, programs, or legal requirements change.

The effective date at the top of this page should be updated whenever meaningful changes are made.